The personal data we collect and how we use it
We will keep your personal information confidential, and we will not supply it to any third party without your consent, unless we are obliged or permitted by law to do so.
Where we work with partner organisations, we may need to refer specific elements of the personal data that we hold about you to them to ensure that our programmes meet your needs. We will never do this without first telling you that we intend to do this.
We sometimes use third parties to process your information on our behalf (for example, to process donations). However, we require them to keep your information secure and not to use it for their own business purposes.
Some of our service providers may be located outside Europe, such as the U.S. By providing personal information to us, you consent to your information being processed on our behalf in these countries.
By providing personal information to us, you consent that we may transfer your information within the Amy Winehouse Foundation group of companies.
If you support us, for example by making a donation, volunteering, registering to fundraise, signing up for an event or buying something from our shop, we will usually collect:
- Your name
- Your contact details
- Contact preferences
- Taxpayer status (for Gift Aid)
- Date of birth/or gender (if appropriate e.g. registering for an event etc)
We may also ask other questions about your support, but it will be up to you if you wish to share personal information with us.
In the main, we will use the personal information that hold about you to:
- Administer your donation
- Support your fundraising, including processing Gift Aid
- Provide you with the services, information, or products that have you asked for
- Keep a record of your interactions and relationship with us
- Keep a record of how you like to be contacted
- Keep a record of any volunteering you may do for us
- Keep a record of any specialist skills that you might have that are relevant to your support for us
We may also record and process information about how you interact with us and support us. We may keep a record of when we are in contact with you through email, SMS, post, on the phone or in person (things like the date, time, and method of contact). We will record details about donations you make to us, events or activities that you register for, or attend and any other support you provide or communications you have with us.
You will only receive newsletters from us if you have expressly signed up for our newsletters. Information gathered from subscribers to our e-newsletter (including e-mail addresses) is not shared with other organisations or companies that are not part of the AWF group.
So that we can provide you with better, more relevant and specific information we may compile details about e-mail response and website usage. This information helps us to understand site usage patterns and what types of content and information may help improve your user experience on our website.
All e-mail messages sent to e-mail newsletter subscribers contain a link to unsubscribe at any time from AWF communications.
We may contact you to let you know about our work with young people and to ask for donations or other support. We make it easy for you to tell us the best way for us to communicate with you. Our forms have clear marketing preference questions and information on how to opt out of future communications. If you don’t want to hear from us, please let us know when you provide us with your personal information. Alternatively, you can e-mail us at firstname.lastname@example.org or write to us at our registered office: 5a Bear Lane, London SE1 0UH
We do not sell to or share with third-party organisations any personal information that we hold about you for the purposes of marketing. If we run an event in partnership with another named organisation, your details may need to be shared to enable us to administer the event. We will be clear what will happen to your data when you register.
Support via our programmes
We run programmes to provide support for young people. We may collect personal data and sensitive personal information (with your permission) in order to provide these services; this includes information shared with us, with your permission, by referring agencies and partners. This information is managed separately and securely from other data provided to the charity. We would never share this data with a third-party unless you gave us explicit permission to do so. We would only share this data in exceptional circumstances such as being required to do so by law.
We may also collect and retain your personal information if you send feedback about our services or make a complaint.
Personal information relating to children (minors)
We do not knowingly collect personal, identifiable information about children without their parents’ consent.